1. Overview
SparkPoint Energy ("we", "us", "our"), operating via energy-gas-solutions.online, values your privacy and ensures rigorous data protection practices. This Privacy Policy details our handling of information gathered via our online portal and telephone desks.
2. Collection of Information
- Phone Call Records: Calls to our toll-free phone number (888) 312-0125 are routed to live customer representatives. Calling metadata including phone numbers, connection times, and call recordings are retained for training, verification, and service enhancement.
- User-Submitted Data: Form entries containing your name, telephone number, email, and service ZIP code.
- Web Analytics: Standard non-personally identifiable server telemetry including device configurations, IP address, and cookie identifiers.
3. Use of Information
We process information to:
- Match your utility service territory with licensed competitive gas and electricity suppliers;
- Present tailored rate options and verify plan eligibility;
- Comply with regulatory obligations and prevent unauthorized submissions;
- Optimize site performance and inbound telephone routing.
4. TCPA Consent Statement
By dialing (888) 312-0125 or entering your telephone number into forms on this website, you provide express written authorization to SparkPoint Energy and its affiliated energy providers to contact you via live agent, autodialed call, SMS text, or recorded message. Consent is not required to purchase any goods or services.
5. Do Not Call Policy & Opt Out
You may request inclusion on our internal Do Not Call list at any time by notifying a telephone agent during a call at (888) 312-0125 or emailing privacy@energy-gas-solutions.online.
6. Information Security
We apply administrative, organizational, and technical safeguards to secure your personal data against unauthorized disclosure or loss. We do not sell personal data to non-affiliated marketing entities.
7. Contact Information
SparkPoint Energy
Privacy Officer
Website: energy-gas-solutions.online
Phone: (888) 312-0125
Email: privacy@energy-gas-solutions.online